Income at or below 200% of the poverty level
Your gross household income is at or below 200% of the current federal poverty level.
Payment assistance
Help with the cost of your Baba care
If a Baba bill is hard to pay, you can ask us to reduce it. Baba reviews every request individually, and your payment is paused while we do.
Ask from your Payments page
There is no form to download, and you do not need to email financial documents to start.
Open Payments
Sign in to Baba, open Payments, and choose Still too much below your payment options.
Open Payments
Tell us what you can
Choose a hardship reason and confirm your attestation. An explanation is optional, and you can ask to discuss your situation privately.
We review your request
Who can ask for assistance
You may qualify if you receive eligible care through Baba and either of these applies.
Baba reviews each request individually. Assistance is not guaranteed, and we may ask for more information to understand your situation.
A financial hardship
Essential living expenses, reduced income, or unexpected costs make paying difficult, even if your income is above that guideline.
What assistance can cover
- Copays
Fixed amounts your plan charges for a covered service.
- Deductibles
What you pay before your plan starts sharing costs.
- Coinsurance
Your percentage of the cost after your deductible.
- Other eligible costs
Out-of-pocket costs connected to care you receive through Baba.
Questions about payment assistance
If your question is not here, call or email us and we will help.
Is assistance guaranteed?
No. Baba reviews each request individually and may ask for more information to understand your situation.
Do I need to send financial documents?
Not to start. You choose a reason and confirm your attestation in Payments. If we need more information, we will ask.
What happens to my bill while you review?
Your payment is paused, and the bill is not marked overdue while your request is under review.
What happens if I am approved?
We apply the approved amount to your balance as a credit. You can pay anything left in full or set a monthly amount.
What if my request is not approved?
Your balance stays as it was. You can still pay in full or set a monthly amount with no interest or fees, and you can call us to talk through the decision.
Does asking affect my care?
No. Assistance never depends on how much care you receive or on any commitment to keep using Baba.
I have Medicaid. Do I need to apply?
No. If you have Medicaid or Qualified Medicare Beneficiary (QMB) coverage, we do not bill you for cost-sharing, so there is nothing to apply for.
Questions about assistance?
We can help you request assistance or talk through a decision.